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Central Service Office: Moscow, Spartakovskaya sq., 14, b. 3

Frequently Asked Questions

Question: Do you have SIM cards for tablets, modems, routers?
Answer: We have a special offer for our subscribers, SIM cards for tablets, modems and routers. Subscriber fee 400 rub/ month. Unlimited traffic without speed limits in 3G and 4G networks (LTE).
Question: Can I suspend my number? Will I pay for communication in this case?
Answer: You can. Contact Customer Support at 0788. If the number is temporarily blocked at the request of the Subscriber, upon notification of the Operator, the Subscriber's Fee is 50%.
Question: Can I choose a "beautiful" number?
Answer: Yes. You can choose a number in the office or on the site.
Question: Can I go to GARTEL from another operator with a direct number (495)?
Answer: Can I go to GARTEL from another operator with a direct number (495)?
Question: Can I leave my number?
Answer: Yes, you can.
Question: I have two SIM cards, GARTEL - the second. Can I forward calls to another attendant's number?
Answer: I have two SIM cards, GARTEL - the second. Can I forward calls to another attendant's number?
Question: Are there any restrictions on the number of SMS?
Answer: No restrictions.
Question: How much does it cost to change the tariff plan?
Answer: Changing the tariff plan costs 500 rubles.
Question: Is this really an unlimited connection?
Answer: Yes, there are no restrictions.
Question: Why is the price of unlimited connection so low?
Answer: Our company is not burdened with advertising costs, unlike federal operators. Therefore, the price is so profitable.
Question: Why so few tariffs?
Answer: This is the advantage of our company. In fact, we offer one tariff - unlimited.
Question: How to connect international roaming?
Answer: Contact Customer Support on 0788. There you will receive detailed advice about the service and its cost.
Question: How do I check Internet speed and traffic?
Answer: You are given the maximum speed, without restrictions. To check, download a special app on your phone.
Question: Does the Internet speed decrease if a lot of traffic is spent?
Answer: Does the Internet speed decrease if a lot of traffic is spent?
Question: If the subscriber connected the tariff on July 23, will he have to pay a subscription fee for the whole of July?
Answer: If the subscriber connected the tariff on July 23, will he have to pay a subscription fee for the whole of July?
Question: Will I be notified in advance that it is necessary to replenish the account?
Answer: Yes, they will notify. We have a reminder system.
Question: How can a subscriber pay the subscription fee?
Answer: In any convenient way.
Question: Can I purchase a SIM card in another region?
Answer: Yes, you can.
Question: Can I replace my SIM card without coming to the office?
Answer: Yes, you can call by phone and order the delivery of the SIM card by courier.
Question: How can I connect to GARTEL?
Answer: Call 8-800-500-00-02
Question: Do all subscribers pay 1000 rubles for the connection?
Answer: Yes, absolutely everything. This thousand rubles is not credited to the account of the number, this is just a connection fee.
Question: How does GARTEL position itself in relation to Beeline?
Answer: We are the GOLDEN partner of Beeline. This is a special status that not everyone can get.

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